Comments on World of Washers: Update on Oasis/Cabrio f51 error codes

I have a Kenmore Elite and lo and behold F51 showe...

2012-02-06T14:12:04.967-05:00

I have a Kenmore Elite and lo and behold F51 showed up. The washer is about 6 yrs old and heavily used. The link to the parts dept of Sears is http://www.searspartsdirect.com then add the model number a decent exploded view of the parts will show up. After calling a non Sears repair service and having them replace the Sensor (tub position sensor I think it is) It helped but did not completely fix the problem. I then replaced the hub because its inexpensive and easy and seemed a little loose. This also helped but did not completely fix the problem. I then followed the procedure as described above, got the DeoxiT and proceeded to disembowel the machine and I found.
1. The sensor was not properly seated.
2. There is a large center nut on the bottom of the tub that was loose, this is not shown on the parts diagram.
After reseating the sensor, and tightening the large nut (32mm) and applying the contact cleaner it now works properly.

comment: this machine is mechanically pretty simple, it is not as intimidating as I was lead to believe, it does not take a mechanical genesis to do these repairs.

Again a reminder, have a support of some kind, small table top, board, 4x4 and a rag ready to support the stator because the wires will not allow hanging it from them.

This website is wonderful by the way.

oops, forgot the link for the video. lol. http://...

2012-01-01T10:47:48.495-05:00

oops, forgot the link for the video. lol.
http://applianceguru.com/forum2/24746.html

If anyone would like detailed explanation on how I did it, feel free to email me. crazy_dude88@mac.com

Got a cabrio set as a gift/inheritance, washer WTW...

2012-01-01T10:45:14.502-05:00

Got a cabrio set as a gift/inheritance, washer WTW6400SW2 had F51 and oL faults. To fix the F51 fault, I did as previously explained, removed the control panel, cleaned all of the connectors at the circuit board and applied electrical contact grease to ensure a proper closed circuit. I also removed the motor underneath, also cleaning all connections and applying electrical contact grease. This fixed the F51 fault.

For the oL fault (trips overload fault even with no clothes inside), it's described here in detail. http://www.justanswer.com/appliance/5j67a-whirlpool-cabrio-washer-giving-ol-code-tried.html The wash basket needs to slide up and down the motor shaft in order to engage/disengage the agitator properly. There was 'rust buildup' on the shaft, causing it to 'stick'. I removed the basket, cleaned the shaft and bin bearings with sandpaper, put a light layer of WD40, and reinstalled. Works great.

Here's a complete teardown video I found. Obviously, only disassemble as needed. Thanks Bloggers for your help!!!

Note: I did everything with the washer still upright, and water lines still connected. Woo!!

Called today for the F1 error code. Used the same ...

2011-12-12T20:14:44.737-05:00

Called today for the F1 error code. Used the same number suggested in the previous blogs (866-698-2538) and customer service said my model is covered! They are sending someone tomorrow to repair at no expense to me! Customer service was VERY nice & helpful!

We bought a cabrio just over a year ago because ou...

2011-12-04T14:31:48.162-05:00

We bought a cabrio just over a year ago because our genius local repair man siad they were the best out there. The first one lasted 2 days. My wife snapped and our appliance store had a new one to her that day, the front load we had for 2 years had crashed already so they were already afraid of her. We got the f51 code called the same genius who told us to buy it and he had no idea what could be wrong "look it up on the net he told us". We ordered the wire harness and all the crap and replaced it all, still didn't work. Got onto this site and went with the cleaning of the conectors and it is running now. Will see how long it lasts. Anyone who can fix appliances and is looking for a job you can make a killing in NE SK. There are 2 here and one couldn't find the sharp end of a stick and I'm not sure if the other one exsists. We have called there many times over a few years but they never call back.
This machine does wrinkle everything, balls up sheets and stinks.
Does anyone know what a good machine is

Purchased our Whirlpool WTW6700TWO in March 2008 w...

2011-12-01T16:13:43.319-05:00

Purchased our Whirlpool WTW6700TWO in March 2008 with extended Warranty.( there is a God) Got the F51 code today for first time. Service coming out tomorrow. will show them the BLOG. jfe from Fremont California

Out of the warranty period, my washer showed error...

2011-11-24T16:33:27.934-05:00

Out of the warranty period, my washer showed error 51. Eventually, after searching for solutions, I found out that replacing the control board would solve the problem.
I replaced the control board and solved the problem for about 2 months. Now it started to fail again with the same error code 51.
Could any of you tell me what parts were replaced to repair your washer problem?

URGH! My machine is 1 year, 1 month and 1 day ol...

2011-11-17T10:31:55.904-05:00

URGH! My machine is 1 year, 1 month and 1 day old and I am a victim of the blasted F51 code. Called the 866.698.2538 number this morning. I was told by a service rep that my particular model number and serial number has not had a history of these issues and therefore would not be covered. I then asked to speak to a manager. I informed her of all that I have been reading online, and how my machine (ie model and serial combination) might be new, but this problem has been going on for awhile with the Cabrios. I informed her that I wish I would have known to look for this before I bought my washer! She very nicely agreed to pay for parts and service stating the reason because I was so close to the end of my 1 year warranty.
Thank you so much whoever started this blog! It has helped!
Now what to do in the future? Do I spend more money on this machine and buy the extended warranty? OR just start saving for a new NON WHIRLPOOL machine?? Any one with more years in want to comment on that one??

Called 866.698.2538 as directed on this blog. Whir...

2011-11-11T16:47:44.560-05:00

Called 866.698.2538 as directed on this blog. Whirlpool promptly scheduled a service tech out to troubleshoot and correct the problem. It sounds like Whirlpool has initiated a recall for this issue which indicates it should be fixed free of charge. While not totally solved, it sounds like I got traction on the issue without spending $400 as some of the horror stories indicated. Thanks!-Watertown, WI

We purchased our washer along with other Whirlpool...

2011-10-31T15:27:38.519-04:00

We purchased our washer along with other Whirlpool/Kitchen Aid products. Shortly, after 12 months we began to have problems with all three. Today, it is our fourth call for servicing on our Cabrio Washer F51 Flu, second time this year. It is an epidemic which Whirlpool has stated numerous times, "They are unaware of any problem with this model & the F51 code". I live in Illinois. We use a service repair company which is recommended by Whirlpool, Kitchen Aid and all other manufactures. They have stated, this is a common problem which is reoccurring with the Cabrio washer and Whirlpool will not authorize on their dime to fix the actual problem. The actual problem is not the control board W10112113A & speed sensor 8565188A. But on many units it is in addition to the primary cause being a loose bolt under the tub. Tightening the bolt is a temporary fix since the tubing and the bolt itself are usually striped. What is needed to fix the problem which others have posted are the Rotor 280146 & Outer Tube W10193886, estimate cost over $600.00.

Todays service call was suppose to be on Whirlpool's dime after calling them with a complaint and the numerous blogs I read regarding the Cabrio Flu F51. I called the recommended number 1-866-698-2538 list on some blogs which others found to be helpful getting servicing, parts & labor on Whirlpool dime approved to fix once and fall all the washer & the F51 code.

After he arrived, I had their service man speak to them regarding what is needed. Whirlpool stated to me, they will cover all cost for repair, servicing and labor. Only when the service man arrived he was told to replaced the circuit board with one (not the correct one for my F51 code ) but the one for a F1 code. Yes, you would think it would be one of the same, but its not. The new board which would have been put into my unit if I had an unethical Technician, would prevent the F51 code. This is what Whirlpool told him to do. He stated, the problem is actually replacing the two parts mentioned above, but Whirlpool, even thou told me 3 days prior would pick up all parts and labor to fix my unit at no charge to me, declined to cover the needed parts & repair. I called Whirlpool that day and spoke to their customer service rep (1-866-698-2538). This Whirlpool representative agreed the Rotor & Outer Tube should be covered based on what was agreed. His Supervisor Sue #3798 out of Michigan, said "No" & apologized for our problem we are having with the washer & Whirlpool did us a favor since the washer is now out of warranty. Once again (Sue-employee #3798) stated "they don't see a problem nor a need for a recall since this is not a manufacturing problem.

Whirlpool made a washer "Calypso" which many service repair companies will not offer extended warranties on and recommend buying a new washer. Whirlpool settled a multi million dollar class action lawsuit on the Calypso due to similar experience customers are having with Whirlpool over the F51 code. Whirlpool failed to admit to a substandard product & did not stand behind their product, causing consumers like us hundreds, if not thousands of dollars for purchasing, service & parts trying to fix the problem. I WILL NEVER RECOMMEND ANY WHIRLPOOL, KITCHEN AID, MAYTAG PRODUCT TO ANY CONSUMER....THEY ARE ONE OF THE SAME!!! Unfortunately, I think Whirlpool needs another class action lawsuit, since they are not an ethical or reparable company making quality products nor stands behind their product & servicing. Ask your service men in your area, regarding the Calypso & the Cabrio F51 codes. Make sure the part being put into your washer to fix the problem is the correct part.

we have had a cabrio washer since 07 just called w...

2011-09-19T11:37:44.569-04:00

we have had a cabrio washer since 07 just called whirpool number I got from this Web site,VERY HELPFULL.Service call set up for the F1 error code and the cusotmer service said that my model was covered.Thanks to all that posted their nightmares.

"crazy christensen family" are you in th...

2011-09-01T16:57:41.127-04:00

"crazy christensen family" are you in the NJ area? Had the f51 error and called Whirlpool and they sent out a technician. Repairman said that I would have to pay for the repair as the problem was caused by water in the sensor and that the contract does not cover any type of flooding(?). The repair cost is the price of a new machine. Help!

We do repairs on appliances and have often suggest...

2011-07-14T12:25:37.766-04:00

We do repairs on appliances and have often suggested our customers purchase whirlpool, but this is one machine our techs have always steered clear of. Just from a tech stand point, we knew he design was flawed immediately. Although it is poorly manufactured and a service nightmare, Whirlpool still makes other machines that are great and last a long time. Their duet's, excluding the sport model, are great. I think we find that every major manufacturer has flops now and then. The Maytag Neptune was probably what put them out of business. This site is very helpful and all of us, including repairmen, are happy it is here. Sorry to all of you for the headache, and hopefully the other repairmen aren't gouging your wallets with these repairs. Good luck!

Our machine is only 2 years old and we had the F-5...

2011-07-11T10:44:26.406-04:00

Our machine is only 2 years old and we had the F-51 code and could also hear coins when the machine was spinning. 3 weeks ago, we tilted the machine forward to remove the allen-head screw, it was already loose! Went ahead and removed it, wiggled, unplugged and replaced. It has been working perfectly every since. We also had coins in the drain motor. It was very simple to disconnect the hose, reached in and felt money, poured it out. It worked great for a few more days until more money founds its way again into the motor. Simply tilted the machine forward and disconnected and dumped the coins out again. Didn't have to remove the bottom either.Only took 5 minutes to fix. Luckily the repair man was running late and I could cancel the appointment and fix it ourselves! Good luck everyone!

Had the same problem, F-51 and Sd code at the same...

2011-06-23T09:43:45.087-04:00

Had the same problem, F-51 and Sd code at the same time. Fished out a complete outfit for my wife from the inner tub. Totally amazed at how an adult T-shirt and shorts can make it thru the inner tub? Really shocked at the low quality of the circuit boards as well, amazing amount of over-spray on the electrical contacts for the motor sensor. This blog saved me a call to the repairman. I have already replaced-repaired the drain pump housing twice because of a quarter caught in the pump. I am very dismayed by the lack of engineering foresight in this washer. My Dad finally retired his 45 year old snowblower, he lives in northern NY where it snows 5 months out of the year. What happened to American pride and quality?

I hate to tell you but Whirlpool owns Maytag.

2011-05-26T23:50:21.241-04:00

I hate to tell you but Whirlpool owns Maytag.

I got an F code, but it is not what you folks are ...

2011-05-16T05:38:38.342-04:00

I got an F code, but it is not what you folks are getting. My display is F with no numbers. I have had my Cabrio for 4 years with no problems. I pulled it out from the wall and replaced it with my 10 year old Kenmore Calypso. The Kenmore worked for 3 days and now has a failed pump. Found a class-action suit involving the Kenmore expired in 2007. Two washers failing in 3 days! I'm buying a Maytag today! At least they offer a 10year warranty on the motor. I have 3 active boys and wash a load or two everyday. Back off of my rant... anybody know what F only means? I cannot locate this.

Thank you to those who posted suggestions on the F...

2011-05-14T10:35:55.582-04:00

Thank you to those who posted suggestions on the F-51 code on the Cabrio washer. Followed the posted directions on how to pop the top. Found two articles of clothing that spun out of the tub and down the side, jamming the tub and not allowing it to spin. Removed the two pieces of clothing (Be careful, outside of tub has sharp edges), put the top back on and working well now without any error codes. Be very careful loading the machine and don't overload!

Had our whirpool pool washing machine for 4yrs...b...

2011-05-14T07:36:19.151-04:00

Had our whirpool pool washing machine for 4yrs...bearings went out and the started getting the f-51 error code contacted CS they order the part had it shipped to our home over 3wks ago scheduled a Tech to come out from A&E who never showed up after sitting at our home for a schedule time of 1-5 get a message no tech available...so phoned the corp. office spoke with N. Stone executive for Whirlpool well she schedules for a tech to come out yesterday time frame of 1-5 at 3:37 A&E call and say no tech available REALLY...call Ms, Stone who says she will phone be back in 15mins guess what no call But they claim to care about the customer they claim to care about there product and will stand behind it really...no in my case they need to replace our washing machines,,,Anyone who needs to contact corp off 866-817-5404 ext. 7166 good luck I think we are all out the money and screwed!

I agree that this washer doesn't wash. heaven ...

2011-04-18T19:32:36.894-04:00

I agree that this washer doesn't wash. heaven forbid my son has dirt on his clothes. We end up soaking/scrubbing the clothes in detergent in the sink then putting them in the washer. Last night I started to hear load noises like bearings or something when the washer seemed to be changing gears. There was no error sign-- at least I never saw one. Any thoughts? I don't think that we bought an extended warranty. Its now 3+ yrs old. Again- I hate this washer. each wash takes sooooo long.

OMG...I bought the Cabrio set April 2007...constan...

2011-04-02T10:32:00.860-04:00

OMG...I bought the Cabrio set April 2007...constantly got the "F" code,
couldn't even get through one load of wash. Repair people out x 3...no
help..Fortunately, I was able to return to the store and get something that worked...Maytag, front loader...PERFECT!! Not one iota of a problem
since June of 2007..
I was ready to junk the machine if I couldn't return it...I've never seen
or heard of such a horrible engineering design and NO ONE would do anything about it!! Funny, Consumer Reports rates the machine as one of the best! What a huge joke that is..they apparently never actually used the machine!

My wife and I purchased our Cabrio set about 5-6 y...

2011-03-18T21:17:31.296-04:00

My wife and I purchased our Cabrio set about 5-6 years ago. We had another set of Whirlpool's we had purchased from an Army PX in Georgia which ran fine-actually GREAT for many years and we really had no reason to purchase this set other than we were wanting to be more "environmentally correct"-Big mistake-actually HUGE MISTAKE!

I have hated this washer since the day I brought it home. Pants are always wrinkled when I remove them from the dryer. The unit makes my laundry room stink and now this error F51 code. But I called Whirlpool and after a 25 minute wait on hold, they are sending out a service technician to repair it for FREE! They are suppose to be here on Monday. I'll keep you posted...

Purchased the Cabrio around 4 yrs. ago....for mths...

2011-03-08T04:56:49.300-05:00

Purchased the Cabrio around 4 yrs. ago....for mths. now when I start the washer, I get the F1 code...would completely shut it down and restart it...often took as many as 8X before washer would work...am grateful that this morn. I googled Whirlpool Cabrio F1 error and found this site...will try thge 866# this morning and pray they'll fix the problem at no cost to me...thanks everyone for all your advise!!

This washer is every husbands dream I love it whe...

2011-03-06T12:51:35.552-05:00

This washer is every husbands dream I love it when it breaks down weekly and I can remind my wife How she just had to have it even though most reviews said it balled up the clothes and sheets now that it breaks down constantly I am almost ecstatic that I get to tere it apart and make total mess of laundry room

Worth checking because it solved my problem. Take...

2011-02-27T16:22:23.809-05:00

Worth checking because it solved my problem. Take everything out of the washer, run it on a empty/spin cycle. I was able to see that the washer wasn't spinning correctly, but was making an effort.

Opened up the machine (easier that you'd think) popped off the ring around the tub and... a sock! preventing the unit from spinning. Sock removed, washer working.