Comments on World of Washers: Kenmore Oasis Class Action Lawsuit?

what do you expect for a Chinese manufactured piec...

2012-02-10T22:13:00.055-05:00

what do you expect for a Chinese manufactured piece of dung. I am presently in unbalanced ( UL ) hell.
Sears is fast becoming a four letter word.

I bought my Kenmore Oasis washer Jan. 30, 2009. I ...

2012-02-07T14:35:50.799-05:00

I bought my Kenmore Oasis washer Jan. 30, 2009. I am now almost 69 yrs. old & live alone. I too had issues with this machine early on during the warrany period & a svc. tech came out. He could not duplicate my concern which was the loud knocking sound I heard intermittently on some loads. I knew a washer should not be doing that during agitation but of course the noise continued. What eventually ocurred was the UL code and Code F 51 as well as Code F1. Finally the machine simply would not finish the load & I had soaking wet clothes that would not spin out & what a mess that was. The svc. tech that came out did see that code issues had occurred but beyond that he didn't see a problem. I practically had to stand on my head to get the tech to listen to me. No one knows their appliances better than the customer & Sears techs need to respect that. I told him that there was something very badly wrong with this machine & I wasn't going to let him leave without finding the problem. He finally gave up, lifted the machine so he could see the underside & he almost immediately found that the stator/motor was cracked & the rotor was being held on only by a magnet! I didn't try calling a Sears VP, I got the mailing address for the CEO & sent him a letter regarding this machine & the fact that no reasonable person should or could expect a Sears washer to fail in a couple of years & especially when it saw such light use by a senior living alone. Sears did finally replace the motor at no cost to me but only after much dialog with a Chicago customer service person. I now have an issue with the noise level of this machine sounding like a jet engine about to take off. I surely hope that isn't the bearings! Another service call & expense coming up for this worthless machine. I did indeed contact the law firm that has filed a class action against Sears regarding this washer. andrusandersonLLP.com in San Francisco is the firm.

All I can say to you Sears is F2 You! Thanks for ...

2012-01-31T11:05:56.765-05:00

All I can say to you Sears is F2 You! Thanks for nothing and for selling such a piece of crap washer. I come from a family where we have all had Kenmore appliances. NONE of our family will ever buy Kenmore again.

I bought my Kenmore Elite Oasis set in July 2006. ...

2012-01-31T10:50:45.367-05:00

I bought my Kenmore Elite Oasis set in July 2006. Paid $2000.00 for the set you would think you would be getting high quality. In the first year I had it they had to replace the control board. Now I have replaced the drain pump 4 times. I check pockets when I do laundry but occassionally a coin or two will get down into the washer and it goes to the drain pump. I cracks it and water leaks everywhere. Everytime I replace this part it costs me $100.00. So now I have spent $1500.00 on the washer alone. Has anyone else had this problem? Is there a screen for this pump? I don't think I am going to replace the part this time. Just gonna buy a new washer. Never Sears again, they don't back their products.

I agree. Piece of shit. Takes me hours to do 1 lo...

2012-01-27T20:46:55.632-05:00

I agree. Piece of shit. Takes me hours to do 1 load of laundry. Always goes off balance with 6 minutes left in cycle. Have to remove clothes and rearrange them in washer numerous times. I paid over $2000 for the washer and dryer and the dryer isn't much better either. Always showing AF (air flow) code. I cleaned the vent on the back, the one connecting to the wall and the through my roof too! Still comes on. Whatever. I've had it with both. Shouldn't have to get so frustrated from just doing a load of laundry.

its a piece of shit. nothing but issues for the p...

2012-01-22T13:15:18.659-05:00

its a piece of shit. nothing but issues for the past 4 years!

We just fixed our Oasis Elite HE washer...we'l...

2012-01-21T11:08:38.636-05:00

We just fixed our Oasis Elite HE washer...we'll see how long it lasts. We bought it about 5 years ago. A few years later we received a control board in the mail with a note that said Sears was replacing it as part of a recall and that a service tech would be coming to install it at no charge. We were seeing some excessive vibration then but the wash cycles were still completing.

Then about 6 months ago we started getting the UL code on every load. I did a lot of research on the internet and found that it could be caused by a bad rotor position sensor (RPS), a bad control board, or clothes that had somehow gotten between the inner and outer tub. So I took the machine apart and found a pair of underwear underneath the inner tub. I put it back together and the vibration was marginally better. But it wasn't long and we were getting the UL code again.

So I ordered a new RPS sensor from an appliance parts store on the internet. For my particular model number, Whirlpool (they are the manufacturer, Sears just sells them under the Kenmore name) redesigned the sensor so it connects more securely to the wiring harness and has less chance of vibrating loose. So I had to buy a kit that includes the redesigned wiring harness and RPS. While searching for the best price I noticed that some places even called this a washer unbalance kit.

After I installed the kit I started getting an F51 code, which means it's a bad RPS. Since that's what I just replaced and since I had not been getting this code before, I reasoned that I had gotten a bad part. I called the company that I ordered it from and they sent another one. I just got it two days ago, installed it, and it works beautifully. The F51 code is gone, and it spins smoothly with no more UL codes.

Our Oasis Elite HE is also throwing codes and comp...

2012-01-18T14:35:18.963-05:00

Our Oasis Elite HE is also throwing codes and completing stopping at the 17minute mark. At first when it started happening I thought it was a fluke. Especially considering the amount of money we spent to buy such a top of the line energy efficent piece of machinery (yeah right!) I guess I have no idea where to turn after reading all of the unresolved complaints on here. I sure expected a washer and dryer to last more than 3 years!

I have had an Oasis HE by Kenmore for a few years ...

2012-01-16T14:41:11.518-05:00

I have had an Oasis HE by Kenmore for a few years now. Have had the same issues with the F1 error codes and other codes. Never had the mother board replaced because can't afford to have the service repair cost. The board has seemed to correct itself because it washes just fine now. It does twist the clothes sometimes and makes the sheets look like the head of a jelly fish when done with spin cycle. The problem that I am having now is the really Loud spin cycle like the bearings are going out. I have seen that in a lot of posts in this thread and many other threads that the outer tub assembly needs to be replaced. I have watched videos on how to tear the machine down and repair and will most likely be doing the repair myself. However, I read in one post, which I can't find again, that someone got their inner and outer tub replaced under a 10 original factory warranty and just paid labor for the repair. Has anyone else seen that post?

My wife and I bought a GE washer when we were firs...

2012-01-15T21:30:48.055-05:00

My wife and I bought a GE washer when we were first married,16 years and three kids later it was time for a new washer. We "upgraded" to the Oasis for a number of reasons, it was supposed to be energy effcient, be better for our clothes, and last but not least was backed by the reliablity of the Sears Kenmore/Whirlpool names. We bought into all that crap none of which is true by our experience, and yes I puchased the 3 year extended warrantee. This piece of shit has literally been rebuilt part by part. water pump,stainless steel tub, bearings, motherboard, sensors and wiring. the motor was also disasembled and serviced. The service contract is now expired and this waste of space has ceased to function yet again.(F33 error). It's not too hard to figure out why Sears is going under. I will buy a new washer from anybody but Sears. And when I kick this piece of shit to the curb, I'll take a sledge hammer to it so it can't torture any innocent garbage pickers who may think they have a shot a repairing it. Whoever designed this abortion should be fired.

has anyone tried calling their attorney general? ...

2012-01-06T12:21:00.689-05:00

has anyone tried calling their attorney general? i think that is my next step after getting the run around from 8 different customer solutions phone calls. all say my serial is not in range. no one cares that the F1 error is still causing the same issues, and has obviously not been fixed. my bet is that they just put out the same part under a new serial number to get out of the recall.

my washing machine had the f50 code....tech came o...

2012-01-03T16:42:51.674-05:00

my washing machine had the f50 code....tech came out - replaced the board (it soumded like Sears knew about these faulty boards and was suppose to have them all replaced) After he replaced the board...charged me 150.00 service fee and then tried to sell me a one year warrenty contract. NOw my washing machine is doing the OL code...saying it is unbalanced...even if it is not over balanced. ANy suggessions to what to do next?

Purchased the Oasis Kenmore Elite 2007 and it does...

2011-11-15T15:36:57.756-05:00

Purchased the Oasis Kenmore Elite 2007 and it does not clean, and at this writing, and after having the stablizier replaced on 11-11-11, it is worse than before. UL comes on during pounding spin cycle. Machine sounds like it is going to explode. Repair guy calls and said my tub is in suspension and admits it's junk. He called instead of showing today and said I told you so. Maybe we should replace the tub. My clothes are laying in the tub wet because the machine is unbalanced and can't spin correctly. He said I'm only the installer can't replace the machine. I called to ask for a superviser, and got sent from one person to another. I am extremely mad and will never ever purchase ANYTHING FROM SEARS. I DON'T CARE WHAT IT IS.

Thanks for this site,at least i know i am not alon...

2011-11-10T15:51:10.921-05:00

Thanks for this site,at least i know i am not alone with the problems i have with OASIS from Kenmore. Keep getting the F1 code andhave to stop and start the washer multiple times before it finishes the cycle

I call kenmore and they said my serial number which starts CU isnt covered. Only Serial numbers with CS are covered.
I have all my appliances from Sears but for something so expensive to go kaput in 3 years is not worth the money and when Kenmore refuses to acknowlege the problem and fix it says poorly for Sears.

I am a very disappointed Sears customer. I have talked to thier customer services which is determined to charge me for parts and labor. I think for a known defect that SEARS should step up and fix it for all folks it has sold the machine to..

It seems that we all have the same problems with t...

2011-11-08T16:56:02.235-05:00

It seems that we all have the same problems with this defective machine. Is there anyone at this site that can contact me about a suit against sears and kenmore? Paid too much for this to be happening.

I have a Kenmore washing machine that has nothing ...

2011-10-19T12:26:05.616-04:00

I have a Kenmore washing machine that has nothing but problems my latest is the F50 error. I have had Sears repaimen out to the house usually to tell me that they know the problem but do not have the parts, so they have to order the part have it delivered to my house and I can call and set up 2nd repair sevice. By the time all this occurs I am without a washing machine for 2-3 weeks makes no sense. I have stated to Sears that My family will never purchase anything from Sears again. Customer service and repair suck and their appliances and electronics are horrible. Not only has my washer had to be repaired but the dryer and Toshiba TV has had mutiple problems and now is broken and do not know what else to do

I have the same problem and I HATE this washer! It...

2011-09-25T21:33:05.993-04:00

I have the same problem and I HATE this washer! It finally completely died tonight. It was purchased about 3 years ago. Sears should be ashamed!! The spin cycle has been sounding like a helicopter taking off for some time. I have had two different repair men look at it. I spent good money on this washer and really can't afford to buy another one now. I expected this washer to last for many years. How do I find out more about this class action suit? Is it too late?

I think it's very comical to read all these pe...

2011-09-07T23:25:19.818-04:00

I think it's very comical to read all these people who say 'luckily I bought the extended warranty'. We bought the warranty also - 13 repair visits in the first three years - 6 weeks before warranty expired we renewed due to the lies of the supervisors supervisor promising a replacement if we had any issues within 12 months - 2 months later, new issue - supervisors supervisor no longer with the company - 4 repairs in that following year.

As for the service technicians...the first service call we made 6 weeks after purchase was due to the washer leaking. The teh told my wife 'these machines just drip water because all the baffles they use to keep them quiet get wet'. She called me while I was at work to inform me of his expert opinion - I had her throw him out as I called sears to get someone with at least a middle school education. Really, my $1200 washing machine that sits on my $14000.00 wood floor 'just leaks'??? Next technician came out to discover that the geniuses from Sears delivery never leveled the machine since they could only spend 22 minutes in my house to get a $50 tip.

Now the machine is about 5 years old...will not complete a load of laundry without the UL code due to that fact that the drum or basket or whatever seems to not even be attached to machine anymore...the hinges on the lid are both rusted out and essentially gone so that the lid is not even actually attached anymore...machine has ruined well over $1000 worth of clothing...it has cost my wife and I over 100 hours of time off of work waiting for repair technicians who never show up with all the information we call in about if they even show up at all...we spent over $500 in the warranties...I could go on and on and on.

With all of these unknown cost, we could've bought a new $500 washer every year and still been ahead of the game.

If anyone is really still considering buying one of these I'll give you a great deal.

I just spent $79.95 on a “diagnostic” from the loc...

2011-09-07T17:34:58.874-04:00

I just spent $79.95 on a “diagnostic” from the local repair shop. I purchased my Oasis washer in 2007 and the extended warranty. I have had a repair man here every year since purchasing this washer for UL, CPU board, agitator issues, and error code. My warranty ran out 10/2011 and I’m having the UL issue with wash “even when there is nothing in the washing machine”. The technician said the shaft has gotten bent from stress of the previous UL problems. Now it will cost me $200+ for the part, $100+ for the install, and the $79.95 I just spent for the diagnostic service call. I did not get any recall notice because they said it wasn’t in the recall list. I called the US Consumer Safety and Protection, they said they couldn’t help if it wasn’t causing a safety issue. I called the VA State Consumer Protection Office, they said to file a complaint and they would investigate and contact the company on my behalf. I’ve called Sears twice and they want me to spent $129+ for another “diagnostic” technician. I just want it replaced or the repair covered. It can’t run a load without needing manual intervention. And my husband has started taking the clothes to the laundry mat. I spent around $600 for the washer in 2007. I didn’t even know until today that Whirlpool makes these washers, I was told it was a Kenmore (Sears product). I wont buy another Sears applicance. I want to be included in any class action.

We also have the F1 error going on for 3 months. I...

2011-09-02T17:00:29.211-04:00

We also have the F1 error going on for 3 months. I was always able to get the machine to eventually do a load after numerous stops & starts. Well today I found water all over the floor...what now? I hate this washer & regret I spent so much on it. I think we will trash the washer before paying any more to fix it based on the other claims of continuing problems. Sear should be responsive to its customers because they are losing them fast!

After owning a Kenmore washer for over 20 yrs., I ...

2011-08-01T20:08:05.450-04:00

After owning a Kenmore washer for over 20 yrs., I was very disappointed after we purchased the Kenmore Oasis. It started doing “strange” things after only three and a half yrs. Mine refuses to start when I push the button. If I have enough time and patience, I stand there and start pushing buttons and praying. It is constantly coming up with all kinds of fault codes. It will not let me select any setting at all. I can’t control the water temp. or water level. The cycle signal beeps constantly all day and night. Obviously the electronic control panel has a mind of its own. If it does feel like starting, it looks like a Christmas tree with all the lights blinking. It goes through every soil level, water level, and temp. setting, constantly switching its settings the whole time. The beeping never stops. It scared me to death one day when with the lid open and the machine off, it decided to start spinning and filling with water. It does whatever it wants to and when it wants to do it. I finally had to start unplugging it. I’m convinced it is possessed! Sears wants over $400.00 to repair it. Are they serious? That’s more than half of what it cost brand new. We have been loyal customers to Sears for over 25yrs. Every major appliance in our home has come from Sears. Based on all the negative reports on this washer, Sears should stand behind it. I have always felt protected and safe shopping at Sears, but not anymore. They have done nothing but rip people off by not making this right.

Don't even get me started. While the problem...

2011-08-01T10:40:44.143-04:00

Don't even get me started. While the problem may be a faulty washer, the bigger problem is the way Sears/WP is handling this matter. After I got four or five times in the same week I knew something was wrong...Step forward 2 weeks later and I get the dreaded P codes. I have now had a tech out 6 times. I have repeatedly asked that I be allowed an exchange. all through my regular and extended warranty. Never once did they budge. It's a complete lemon and they know it! Now my extended warranty expires next week and I know it will throw another code after that!

I have already made a decision never to buy anything at Sears again. This is why they are slowly going out of business. They don't stand behind the products they sell, instead they just make you go through 3rd world phone support until finally you just give up!

I have made sure to tell everyone I know NEVER to buy from Sears again.

We have the Kenmore Oasis HE washer Serial # CT 49...

2011-07-13T21:54:31.405-04:00

We have the Kenmore Oasis HE washer Serial # CT 49... purchased in February, 2007. We've experienced all of the error codes mentioned by others, but more recently it can take >100 presses on the Power button to get the machine to turn on, and the same for the Start button. The wash cycle dial also has a mind of its own. Has anyone else experienced this issue which seems like an electrial short of some kind? Thanks.

my name is Rose, residing in Westchester County, N...

2011-07-05T16:20:08.173-04:00

my name is Rose, residing in Westchester County, NY, we also have same F51 Error code, this machine must be recalled.

I hate the words Kenmore Oasis. I read the above c...

2011-06-16T16:19:58.496-04:00

I hate the words Kenmore Oasis. I read the above comments and just kept nodding my head. ALL of those problems are the exact things we experienced! We had the problems with the twisting and fraying of our clothes at first. We may have had our washer about 3 months before the first error code. I figured I didn't read the information packet well enough and readjusted the load to get it to work. After the first few codes, I read the manual. Then, read it again. Thus begun our fun, worthless calls to Sears Customer Service. By the 6 month time, we had a repairman come out. Not sure what exactly he did but I do know what when he left it was working again BUT the lid wouldn't lock. I called back about that being unsafe and was told "it will be fine". I didn't have to worry long because a few days later, the washer had "coded" for its last time. We called nonstop to Sears and they eventually sent us a replacement board for free after MUCH persuasion! Unfortunately, even a brand spankin' new board was no help. Within weeks, it was the same old story! I filed with a class action lawsuit that I found online over a year ago. Still nothing. I pulled our 18 year old Kenmore washer out of storage and that is what we are using now. I just am FURIOUS that Sears hasn't accepted responsibility for it at all. I don't know if that is the way they now do business but we were loyal customers for years. However, this has really ruined our opinion of them and we won't be buying anything else from them. Ever!