Comments on World of Washers: A&E Factory Service is a good reason to avoid Sear...

A&E services almost all brands no matter where...

2012-02-12T21:02:27.749-05:00

A&E services almost all brands no matter where you buy them. They service Lowes, menards, home depot, plus have agreements with most of the major insurance carriers such as American Home Shield, Assurant, Cross Country, Whirlpool OEM, and many others. A&E is their preferred repair service but a new change in the system is going to allow outside repair services to repair your appliance under the A&E/Sears name and contract. They will be contracted by A&E/Sears regardless of what name they go by. A&E/Sears is slowly taking over the majority of the market and currently handle in excess of 50,000 calls a year.

i have an elite oasis kenmore...has a f1 error cod...

2011-12-30T17:26:26.420-05:00

i have an elite oasis kenmore...has a f1 error code from the first day and I called to report the problem they said I would have to pay for fix it. I am very upset about it and the problem has gone worse. That machine was an expensive one and it was the worse machine I ever had.

I think if the product were so easy to repair that...

2011-05-08T20:19:30.860-04:00

I think if the product were so easy to repair that most of these complaints would not be out there. The reality is most parts are not available locally most parts are made for a specific model and year of a product aka one off parts design thank the manufacture for that. They are highly circuit board driven today so they are going to break as often as your home computer or more often because most people treat their appliance far worse the their computer. The chances are most of the time your tech is not going to have the part. The second part here is the fact that if you buy your product some where else you don't get a better product they are all made by the same manufactures even Kenmore depends on the product everyone from GE,whirlpool,LG,Samsung has been named a Kenmore. Can't wait until you have to get your Lowes or Homedepo or who ever you bought from has to be service. The fact is sears may struggle to get your product serviced today but it is really the manufacture fault they don't supply information on their products to make the repair. Much past a bad fan motor or compressor your local repair guy / ma and pop shop is sunk not to mention they aren't going warranty their work and not going to help you with money toward a new product if it is not repairable. It is interesting that whirlpool has protected themselves by hiding behind sears for what they are making today. Now the only thing I am going to agree with you here is the call taking service they need allot of work. Keep in mind as well the tech has 8 to 10hrs he works a day I have seen these techs routes most end up with 8 to 10 call scheduled a day and get the brunt for the over scheduling every day from you and of coarse you pay to.

Hello, Brad, I am relieved to find your site. Gre...

2009-05-28T22:05:38.638-04:00

Hello, Brad,

I am relieved to find your site. Great job.

Perhaps you can help us with a question I have. We're one of the many unfortunate people who have dealt with A&E and after many nightmarish experiences finally got a voucher to buy a new machine from ... you guessed it. Sears. :(

So my husband is thinking to buy the extended five year warranty. I don't want to give this company any more money at all.

If we go with the manufacturer's warranty is there an independent company where we can buy a service contract? I'd much prefer to buy one from a company that I can trust than go with this company again.

The irony? We were going to buy the Fisher & Paykel and in the last minute decided to buy Cabrio's top loader at Lowes. Well, as you know, Sears doesn't sell F&P so we're stuck for life it would seem.

No, I don't have a vendetta against Sears. But...

2009-03-11T20:42:00.000-04:00

No, I don't have a vendetta against Sears. But of course, when I sold appliances, of course I worked for a Sears competitor. I mean, whoever sells appliances competes against Sears, right? I did not work for Home Depot or Lowes, though. I started out at a larger regional retailer before moving up to smaller, independent shop.

I never differentiated between Sears and A&E staff at all. You make it sound like I am saying there is Sears staff and then there is A&E staff. That's not what I said.

The only differentiation I am making between Sears and A&E are the names of the business units. I know that A&E is owned by Sears and Whirlpool. In fact, I think I acknowledge that in the 3rd paragraph.

And I know there are a few good technicians that work for A&E. But the problem is the fine reputation of these techs is being tarnished by their colleagues, and also the crappy way corporate chooses to run the business.

I stand beside what I have said all along: consumers are better off avoiding Sears, Kenmore, and A&E Factory Service.

Well just cut the bantering, it is obvious Brad th...

2009-03-11T13:32:00.000-04:00

Well just cut the bantering, it is obvious Brad that you have some type of vendetta against Sears, perhaps you worked at a competitor when you "clerked" in appliances? Lowes, Home Depot, or other?? So warranty service is under A&E folks when bought at Sears? and non warranty and Sears Service protection agreements on appliances fall under Sears technical staff ,not A&E I presume?

A&E is jointly owned by Whirlpool and Sears, am aware of reputation but don't you always hear about the bad and not good in the service industry, its true....Sears does need to clean house with their third party installation contractors, many are sub par..

and that's all I'm gong to say about that....
nice site....
RB

Well, you're not bursting my bubble since the ...

2009-02-16T21:52:00.000-05:00

Well, you're not bursting my bubble since the whole point of the post was that A&E Factory Service sucks. And if you buy Kenmore from Sears, then you will be limited to warranty service from A&E.

So A&E employees actually work for Sears. Okay, then. Further proof that Sears simply sucks and people shouldn't buy from them.

sorry to bust your bubble pal but a@e techs work f...

2009-02-16T20:53:00.000-05:00

sorry to bust your bubble pal but a@e techs work for sears and are sears employees.they work under the a@e name servicing name brand appliances because they cant go to a customers house who bought an appliance at lowes or menards or where ever with a SEARS uniform on.the a@e name was montgomery wards service name until they went belly up.then sears bought the service side and the name.