I continue to see more and more searches every day in reference to the f51 error codes on the Oasis and Cabrio machines. I've done a bit more looking (amazing how Google, Ask, and Yahoo can give such different results at the top), and have found several more references to the f51 codes. I'm guessing these errors are costing Sears and Whirlpool a LOT of money in warranty service.
The most common fix is to replace the speed sensor and the control board. I read a post at another site that indicated tests should be conducted to determine exactly which parts need to be replaced. However, it appears as if many servicers are taking the shotgun approach and just replacing both.
For the 27082, it looks like those components are part numbers 8565188A (speed sensor) and W10112113A (control board). Those parts will apply to other models, but not likely to all.
Do you own a Kenmore or Oasis or Whirlpool Cabrio? I would love to hear from you. Which model do you have? What do you like or dislike about them? Have you had any troubles?
Shoot me an email at brad at theworldofwashers.com.
Subscribe to The World of Washers
Search The World of Washers
Custom Search
Labels
- AJ Madison (1)
- amana (8)
- asko (4)
- bosch (2)
- Brad's Most Popular (7)
- capacity (4)
- Charlie's Soap (1)
- cleaning your washer (2)
- consumer reports (4)
- detergent (3)
- dryers (1)
- Electrolux (2)
- Epinions (4)
- extended warranty (2)
- F1 (3)
- f51 (14)
- fisher paykel (9)
- Frigidaire (4)
- frontload washer (35)
- GardenWeb laundry forum (14)
- GE (6)
- GE Profile (10)
- HE top load washer (21)
- internal water heater (5)
- Kenmore (17)
- LG (15)
- Marketing/Gimmicks (4)
- Maytag (22)
- Miele (2)
- mold (4)
- Oasis / Cabrio / Bravos (24)
- Reader Mail (17)
- Samsung (15)
- Samurai Appliance Repair (3)
- Sears (7)
- speed queen (7)
- The Lowdown (8)
- Things I've Learned (5)
- top load washer (6)
- Whirlpool (35)
Love the machine, but at our house, we, too, were plagued by the infamous "F-51" error code. Not wanting to pay for a service call that probably wouldn't even resolve the issue (as I'd read in other blogs), we were having to run back to the machine several times to hit "Stop / Start" to finally get through many a load. Believe it or not, we went through this for several months, until the procedure ceased to work anymore.
At this point I had to get brave and open up the machine. It took only the removal of 3 screws to gain access to the control panel, where I unplugged, reseated, and wiggled every connection several times. Then I tilted the machine forward onto its face to get access to the open bottom. It took only the removal of one allen-head screw to remove the motor cover, then four bolts to remove the part of the motor that has all the coils. This gave access to two electrical connectors, one of which was the motor position sensor. I repeated the unplugging / replugging / wiggling procedure on both connections, then put things back together. And guess what? We haven't had a single re-occurrence of F51, or any other "F", ever since!
My guess is that it was re-seating the motor position sensor connection that did the trick. If you decide to give it a try, just remember to make sure you unplug your machine first, and avoid touching any circuit boards (don't want to zap any components with static electricity, y'know)!
I, too am an F51 club member. I was so irritated by Whirlpool's initial lack of response and apparent unwilliness to confess to the problem, that I've started my own blog specific to this issue. http://cabriof51error.blogspot.com
I have been plagued with the F51 error with the Cabrio machine. The service technician came out to supposedly fix the washer by levelling it out and reconnecting some loose connections. However within 5 minutes of him leaving and using the washer, the dreaded F51 error was back. I re-contacted the service guy who said the motor sensor needs to be replaced. The joke of it all is that the washer is 7 months old. I have used washers for years in the past with zero issues....I'll never buy another Whirhlpool....
Well.. my Cabrio washing machine has been in my house for less than 24 hours. We have the F51 error. I googled it after I couldnt get hold of anyone at the 800 number because of the time.
I wish I would have known about this before hand. Will get the service guy out today and see what happens.......
I bought my $1014 Oasis in 2006 and as soon as one year went by the f51 code began appearing. It steadily got worse and today (May 10,08)I am going to take the MPS off and try cleaning it per instructions from this blog site. The worse part of all of this is I am constantly in the dog house over this piece of crap. Thanks for the input from all of my fellow Oasis sufferers. The video on how to take the piece of junk apart is a great help too (found on this site). I wrote Consumer Reports about this problem and reference this site. Hope that is OK with..well anyone. Later, Dog House Mike
Yeah, I'm sure Consumer Reports would just get a kick out of the glowing praise I give them here.
After one year my Whirlpool Calypso washer started the infamous ERROR 51. I didn't replace anything. The problem is a poorly designed China wiring harness from the motor position sensor to the main board. Take apart the motor and access the main circuit board. Clean all contacts with WD40 and reposition the connectors back on the boards....it now works perfectly. Moisture gets into the connectors and contact with the circuit board is lost. The Sears Oasis and other error codes may be caused by the same problem.
The entire inside if these washers are made in other countries. Why can't they make the parts in America?
GREED!
Unfortunately, we are also having the same issue with a Sears Oasis. Service is going to come out on Friday and I am getting the extended warranty today. I generally don't do extended warranties but the machine is only 3mos old. Not a good sign... Thanks for the blog, it was helpful. You can cut to the chase much faster with the call centers when you can tell them in detail what is going on.
I have the Whirlpool Cabrio (crap) washer as well and I’m getting the same F51 error code on certain wash settings. It basically stops during the rinse cycle and I have to power it off (then all the water drains automatically). Once I power it back on, I then set it for a Quick Wash to complete.
I’ve had a technician out 3 times and they’ve replaced the computer board on it and it still does the same thing. I can use the Quick Wash setting and I don’t have that problem, but any other setting, the F51 error codes comes on during the rinse cycle.
Of course this only start happening about a month after my 1 year warranty expired. Still working on a solution to get this resolved. The technician is coming back out again today…sigh!
I too have the f51 problem. I had a technician come out and he cleaned the connectors that he thought were causing the "RPS failure." He said if the problem came back they would have to replace the ETC board. I called Whirlpool back today and they said usually they will extend a warranty 6 month, but of course I am just outside of that. The customer service rep offered to pay for the part but I would have to pay for the labor, $173. Plus, I already paid $70 for them to come out here the first time. I spoke with a manager and she (sheeba) agreed to pay for parts and labor. She would not credit me for the $70 I already spent. We will see if this fixes things. Looks like it has not worked for others. If this does not work I am going to contact the attorney that did the class action lawsuit for the Callypso machine and see if they want to do one for Cabrio. Stay tuned.
We just started getting error F51 every wash cycle our 2-year-old Cabrio washer a few weeks ago. After finding all these sites describing the same problem, I called Whirlpool. They told me my washer would need service and since there is no recall, I would have to pay. I told them that the internet is full of complaints about this error and that it is their responsibility, blah blah. She put me on hold for 15 minutes and then said she had asked and this is something they will pay for. I guess their policy must be something like "only nice accepting people have to pay." Anyway the repair person came today and said the part has to be ordered so I'm looking up the closest laundromat. I'll post back and let you know if it gets fixed. Thanks for your posts!
sign the petition ...
http://www.petitiononline.com/cabrio08/
I too am having problems with this machine and beeping. I have yet to see a F51 code, but the lights on the cyle soil level keep flashing down the line and it continuously beeps. My husband and I are about to pay to have the extended warranty, but after reading so many people having the same problem return I am afraid to waste the money. Does anyone have any advice on whether to spend the money to have them come and fix it or should we just spend our money on an "old fashioned" washer? Does anyone know if the recall has actually been done on the user interface yet? Please help!! My email address is lilly-101@cotc.edu Thanks so much to anyone who takes the time to respond!
Our whirlpool cabrio he was only used for about 3 months until F51 code beeped to hell, unable to finish the load with puzzled mined to see so many people in the same situation not getting the proper help needed. Whirlpool= Epic! Fail! in brands. I hope I can return the product or trade it for a bag of popcorn then I wouldn't feel so bad losing 1g.
I have same F51 problem. Tried all solutions above to try to fix with no luck.
18 months old only a family of 2 and it still broke.
Not looking forward to paying more $$$.
Glad I found this and other blogs so that I know that I'm not alone.
I have a cabrio and F-51. It started with only normal cycle and then went to all the rest. Thank goodness the machine is only 10 months old -still under warrenty. First repair man said he reset it and it should be fine and use the quick wash til the new part comes in. No such luck same thing F51. Part is in and being installed. Hopefully no more problems. amazing warranty almost up and the machine is breaking!
ok the repair man just left. Whirlpool cabrio has sometihng called the rps. It senses how fast and which direction to turn. It is a white motor. The new part is gray. The old one pushs in and the new one clips on. The repair man said he gets a lot of problems with this rps and once replaced it should be ok.
I've had horrible problems with our Whirlpool Cabrio Washer starting at age 10 months with its control pannel and numerous leaks......
I'd throw this thing out the window if I could lift it. DO NOT PURCHASE THIS MACHINE! IT IS HORRIBLE. We purcased ours at Best Buy with the service plan, and although all service and parts have been paid for, it is a TOTAL PAIN and TAKES FOREVER to get parts in (lovely). I've spent hours and hours dealing with this issue, and the service plan people from Best Buy are kind enough, but they can't do anything for me. They said that they will declare it a lemon after three problems... Now, since the first problem was fixed under the 12 month Whirlpool warenty (not the Best Buy post 12 month) I'm dealing with issues. Uggg. JUST DO NOT BUY THIS MACHINE.
Cabrio Error code 51. Just got off the phone with the Whirlpool "customer eXperience Center" Phone number was 1-866-698-2538. After I mentioned this errorcode, they were very helpful and told me that while there was no official recall that they would take care of this problem free of charge. I purchased my washer in October 2006 and had this problem and a tech out within 30 days of the purchase. The direct number for the cabrio recall is 866-769-7260. Just be nice to them and I am sure they will take care of the problem. Wish I had googled this a year ago!
I sell home appliances for a living and haven't sold the cabrios for a long time because of negative feedback I've gotten from customers, ranging from twisted clothing to poor wash performance, and of course the F51 error codes.
Without denigrating any manufacturer's product that is displayed on the sales floor, I have done my best to steer people clear of these machines. For a long time, because of vibration issues, Cabrios were recommended for second floor installation. The only other reason to purchase these machines were there large capacity (4.5 cf). With the advent of larger FL machines (Electrolux at 4.7 and LGs at 4.5 cf), hopefully nobody will ever purchase one of these nightmares.
our whirlpool oasis washer is less than two years old( looks new tender care) we get the f1 error, call sears talked to a technician told him it was a f1 error code. they sent out a repairman that lifted the lid and said f1 code? thats bad about $390.00 to fix, we refused repair,we told him that he could have diagnosed it over the phone and saved us the $70.00 service call. the machine is poorly manufactured and not worth repair. thank you whirlpool Jon
If you get the F1 error call Whirlpool direct and they will fix it. We had ours just over two years and they fixed it a week ago. Final cost to repair the F1 code (replace main board) if we were to have fixed it, $330. They covered all the costs.
What is the phone number for Whirlpool to get my F1 issue fixed.
THANKS!
Not an F1 issue in our house, it's a water pump issue. Washer is 6 months old and we are replacing our 2nd water pump in 3 WEEKS!!!! Ridiculous!!!!
I called Whirlpool today as I am also experiencing the F51 error code and on the Sheets/Towels cycle the washer does not fill and hangs on 38 minutes. I was very pleasant to the rep and told him how I read about lots of other people experiencing the same F51 error code. He set up an appointment with a Whirlpool service technician and said that Whirlpool will cover the labor and parts. He said that anyone experiencing this problem should call Whirlpool and they are aware of it and will take care of it. Time will tell if the machine actually gets repaired.
I work on appliances and the problem is actually with the design of the motor position sensor. vibration actually pulls it loose. they have now redesigned the sensor to stay in better. it involves changing the wiring harness and plug both. but once that's done you shouldn't have anymore problems.
I posted on February 14. A&E Factory Service came on February 16 and replaced the rotor position sensor. So far, so good. No F51 codes since then. And Whirlpool is paying the bill which would have been $260.71.
I contacted Whirlpool today (866-698-2538) about my Cabrio washer and explained to them about the famous F-code, at first they said I was out of warranty since i've had it since 8-2006,but after explaining the issue that thousands are having with the same F-code and nicely telling them the way I feal about Whirlpool not standing behind there products,they put me on hold for about 15 minutes they came back and said the shift manager had approved as a 1 time courtesy to repair my washer free of charge.Thank God.
I also have the f 1 code, when the cabrio washer was 1 month in my home the code showed up. called whirlpool, took tech 3 times to replace part. 2 years later f 1 shows up again, called whirlpool. the customer service rep was hem hawing away. told her it has a f 1 code, complaints on the internet, i was put on hold. she came back and set me up with service. I asked her if there was a recall, she said yes. the number i called was 800-253-1301. service next week.
I have a Cabrio with the F1 error, I called the service number (800-253-1301) after reading the blogs and they scheduled a repair at no charge!! I guess the volume is so high they are fixing the issue. We'll see if it comes back..
I too am having the F-1 issue. I called Whirlpool after reading all these posts and my washer will be covered. I had my previous Whirlpool for 18 years and never had a moment's issue with it, so that was why I went with another Whirlpool. I have to say that the Cabrio is a horrible machine and I will seriously consider another brand for my next purchase.
YES!!! The sensor is LOOSE! Twice this happened to me. And I was forced to buy a warranty to have it fixed.
GOT MY BRAND NEW MACHINE WITH-OUT DOING RESEARCH FIRST THE SALESMEN SAID IT WAS THE "CAT'S MEOW" ACCORDING TO CONSUMERS REPORTS. SOLD MY WIFE THE EXTENDED WARRANITY FOR A 150 BUCKS. I CALLED BACK AND SAID WHY DID YOU SELL HER MY WIFE THAT STUIPID WARRANITY? HE SAID " SON THOSE COMPUTER BOARDS COST 300 BUCKS"..... (I WONDER HOW HE CAME UP WITH THAT RESPONSE SO QUICK.) WELL GOT HOME, READ REVIEWS AND BECAME ILL. I PAID OVER A THOUSAND BUCKS FOR A ONE STAR WASHER. IT DOES NOT CLEAN CLOTHS..ITS SPIN G-FORCE SHOVES THE WASH AGAINST THE DRUM WITH SUCH FORCE IT WRINKLES THE CLOTHS. CALLED LOCAL WASHER REPAIR RETAILERS AND THEY TOLD ME " I DO NOT WORK ON THOSE CABROS " AND "IF YOU CAN SPORT, TRY TO GET YOUR MONEY BACK " I SAID ARE THEY THAT BAD AND THEY SAID "YES " COST ME 75 BUCKS TO EXCHANGE IT FOR A MAYTAG MVWC6ESWW 4.0 TOP-LOADER
Thanks for the posts. I called and mentioned that I'd seen a lot of problems with the F51 error from others online and with no hassle at all they agreed to fix it at no charge. They said that there was a quality control issue and, while no recall, they were fixing them for customers. I'll take it.
I hate hate hate this machine. The worst part is that my husband didn't want to get it but the salesperson won me over. He was right on. Doing one load of laundry means standing in my kitchen from about 33 until 26 minutes in the cycle and hitting cancel and start about a dozen times and then from about 14 until 10 minutes doing the same thing.
The worst part is I BOUGHT THE WARRANTY! I have been given the run around by everyone I have called saying they can't seems to find my paperwork. Fortunately I have everything and plan to march down to the store where I purchased this POS and make them do something. Rest assured I will be taking all of these complaints with me.
I'll report back soon.
My Oasis Elite error codes began one week -after- the warranty had expired. I agree with Baxter's analysis. I found my failures were caused by the very cheap connector on the motor position sensor (MPS). This connector should never be on a washing machine as it can not take the vibration without failure over time. The "mating" connector is a bifricated (2 contacts areas for each one electrical contact) but the printed circuit board has only ONE contact area mating area. Cheap, cheap design. Besides cleaning the contacts, I added a contact "enhancer" called "DeoxIT" which will extend the life of the contact and lower the resistance. How long it will last under these harsh "vibration" conditions, is any body's guess. But this contact conditioner has a proven record and in use by technicians in the repair business. DeoxIT may be found at your local Radio Shack. Its not cheap. Only a very small amount is needed. I have no more "F51" errors and saved a lot of money for about 45 minutes worth of work. Thanks again, Mr Baxter!
Attention People!!!! If you have a Cabrio and are getting the F1 error, do not bother calling the phone number on your machine (800-253-1301. I was told after the rep plugged in my model and serial number that "my machine" was not covered. I searched and searched, then finally found this blog, where someone posted another number, and this one is GOOD! I was set up within 5 minutes for an appointment to have the problem corrected. I will post the results after they come on Friday, but at least the problem IS covered by Whirlpool. THIS is the number to call: 866-698-2538
My problem with my Cabrio is it just does not get my white clothes clean. With so little water and no way to soak clothes everything is starting to look really stained. I am so sad I bought this model. Any suggestions from anyone on how to get clean clothes with a Cabrio?
I have been having F1 problems for 3-months. Washer is 3 years old. Googled F1 Cabrio to figure out what it is and came across this blog. I called the 866-698-2538 number and they were VERY nice, said Whirlpool will take care of this at their cost and I'm in the process of scheduling a service appt. THANK you for all the information!!! (And Thank You Whirlpool for doing the right thing with no grief)
+1. My 3 yr old Cabrio got the F51 going, and I called the 866 number above. Scheduled for service next week...free of charge for this issue
before i used it i sensed it was no good even in the store in its box, am i psychic? i've had it a couple months -would love to exchange it for a cheap old fashioned cos im still tired from hand wash and not caught up on dirty clothes yet, filthy results ,washer that looks fancy. i feel its used, smells. thumbprint on lid upon opening box. buttons a nightmare, etc.
continued...by the way, the reason I'm being such a wuss about it is that the creditor was so intense about the late first payment of twenty dollars,that I hadn't paid cos I didn't want the washer, was sad, husband so proud of washer. So between the two dissapproving entities, I lost the fight.
I have seen hundreds apon hundreds of same issues from many people. So I desided to post my story as well.I purchased the sam oasis from sears back in 2006. Sears sent me a letter saying that there was a recall on the module. I had no trouble with the machine up to the time they replaced the module. after they replaced it, the F 51 error showed up not long after. I called them about the issue and they said they would have to charge me a service call to come look at the problem, even though they most likely installed the issue. They do expect the consumer to eat the cost to fix their issue. Sears no more for me.Done Done Done. They caused it, you pay for it.
****************ALERT*******************This is the message from the first one. I did exactly what they did. and the issue seems to be working at this time. to early to tell exactly, but only done 3 loads and no f-51 error. the sensor is under the
Anonymous Says:
Posted on July 3, 2007 6:04 PM Love the machine, but at our house, we, too, were plagued by the infamous "F-51" error code. Not wanting to pay for a service call that probably wouldn't even resolve the issue (as I'd read in other blogs), we were having to run back to the machine several times to hit "Stop / Start" to finally get through many a load. Believe it or not, we went through this for several months, until the procedure ceased to work anymore.
At this point I had to get brave and open up the machine. It took only the removal of 3 screws to gain access to the control panel, where I unplugged, reseated, and wiggled every connection several times. Then I tilted the machine forward onto its face to get access to the open bottom. It took only the removal of one allen-head screw to remove the motor cover, then four bolts to remove the part of the motor that has all the coils. This gave access to two electrical connectors, one of which was the motor position sensor. I repeated the unplugging / replugging / wiggling procedure on both connections, then put things back together. And guess what? We haven't had a single re-occurrence of F51, or any other "F", ever since!
My guess is that it was re-seating the motor position sensor connection that did the trick. If you decide to give it a try, just remember to make sure you unplug your machine first, and avoid touching any circuit boards (don't want to zap any components with static electricity, y'know)!
I had the dreaded F1 error yesterday. Thank goodness I found this web site. Called the recommended Whirlpool number and got the nicest customer service person. I'm scheduled for repair on Monday.
I've owned the cabrio washer and dryer for nearly 4yrs. A little over a year ago I had to replace the digital display board because of the F1 code on the washer. Whirlpool covered $450 for the repair we paid $75.00 for the service call. Now this week we discovered our washer is leaking water. Our laminate flooring is damaged and needs to be repaired. I was told by Whirlpool customer service that this repair would not be covered. What else will go wrong?? I do not like this washer at all- it is so loud when it is in the spin cycle and it twists an tears my clothes. I wish they would recall the cabrio washer altogether!!
I think every customer who owns one of these horrible machines should all meet at Sears at the same time with their machines and picket Sears until they replace them all. this is ridiculous. We had a Calypso with so many problems they finally replaced it with the Oasis promising that they had fixed all the bugs. That is a laugh. I am done with Sears appliances. My mom and dad have a washer and dryer they bought from Sears over 30 years ago with no problems. Seems like they don't make things like they use to. Sears has lost their good name.
We just called the number this will be our second time dealing with the F1 code, the first time was two years ago, and now again...they fixed it free the first time and will be fixing it again this time for free also it is a hassle
I'm getting the F51. Called the 866-698-2538 number and talked with Mike(?). Said it's out of warranty, no love. Said the F51 problem was on early models, not mine.
Nice, whirpool.
^^update - I think maybe I fixed mine too. here's how:
tip the washer forward , taking care not to let the glass top(if it has it) flop around too much.
On the bottom of the tub, you'll see a pie plate sized white round thing with a single allen bolt right in the middle of it. Grab yourself an allen wrench and start loosening it up. You don't need to remove the back of the washer, and mine had nothing on the bottom. Everything's right there for ya.
While you're loosening this bolt, you're also removing the big outer cover..if the bolt starts tightening up, it means the cover is cocked to one side or teh other and in a bind. All you have to do is tighten the bolt about a quarter turn, wiggle the cover, and then resume loosening. Don't force it.
Once that's off, you need to remove the coil assembly. There are 4 10mm bolts right in the center, right around the splined shaft. Remove them. When you go to remove the last one, steady the coil assembly so it doesn't flop off and hang by the flimsy wires.
on the back of the coil assembly there are two electrical connectors. One is tiny and black, the other is large and white and looks like an upper case "E".
I removed both of these..they take a little wiggling back and forth, especially the big white one..don't go all out, they both seem really flimsy and somewhat delicate. Once you got em off just clean the connections with aforementioned contact cleaner.
Put it all back together, and voila. We got through an entire laundry cycle with no F51, when before doing this we couldn't get through 2 loads. Hopefully it "takes" somewhat permanently.
Had an F1 error code repair done by service tech yesterday. After the replacement of the mother board he started the washer and we had NO F1 code. Wife tried to wash last evening - got the dreaded F51 code - hadn't had that one in 2 years we owned the washer. Called repair people - was told they need to order a new sensor module for bottom of the washer - will take 5-7 days for parts to be shipped! Damn!
Just called Whirlpool @ 866-698-2538 for F1 code. Was informed there was no recall but they would take care of it. They typically send out the sears techs for the local area (Guys that get contracted by sears to do repairs/etc) I was told. Anyway, they scheduled the repair for 5 days out (including counting the 2 weekend days) for a 4hr block of time. Told me there would be no paperwork and no bill to pay. Sounds like they know there's a problem, even though there is no recall. Guess can't complain tooo much
Worth checking because it solved my problem. Take everything out of the washer, run it on a empty/spin cycle. I was able to see that the washer wasn't spinning correctly, but was making an effort.
Opened up the machine (easier that you'd think) popped off the ring around the tub and... a sock! preventing the unit from spinning. Sock removed, washer working.
This washer is every husbands dream I love it when it breaks down weekly and I can remind my wife How she just had to have it even though most reviews said it balled up the clothes and sheets now that it breaks down constantly I am almost ecstatic that I get to tere it apart and make total mess of laundry room
Purchased the Cabrio around 4 yrs. ago....for mths. now when I start the washer, I get the F1 code...would completely shut it down and restart it...often took as many as 8X before washer would work...am grateful that this morn. I googled Whirlpool Cabrio F1 error and found this site...will try thge 866# this morning and pray they'll fix the problem at no cost to me...thanks everyone for all your advise!!
My wife and I purchased our Cabrio set about 5-6 years ago. We had another set of Whirlpool's we had purchased from an Army PX in Georgia which ran fine-actually GREAT for many years and we really had no reason to purchase this set other than we were wanting to be more "environmentally correct"-Big mistake-actually HUGE MISTAKE!
I have hated this washer since the day I brought it home. Pants are always wrinkled when I remove them from the dryer. The unit makes my laundry room stink and now this error F51 code. But I called Whirlpool and after a 25 minute wait on hold, they are sending out a service technician to repair it for FREE! They are suppose to be here on Monday. I'll keep you posted...
OMG...I bought the Cabrio set April 2007...constantly got the "F" code,
couldn't even get through one load of wash. Repair people out x 3...no
help..Fortunately, I was able to return to the store and get something that worked...Maytag, front loader...PERFECT!! Not one iota of a problem
since June of 2007..
I was ready to junk the machine if I couldn't return it...I've never seen
or heard of such a horrible engineering design and NO ONE would do anything about it!! Funny, Consumer Reports rates the machine as one of the best! What a huge joke that is..they apparently never actually used the machine!
I agree that this washer doesn't wash. heaven forbid my son has dirt on his clothes. We end up soaking/scrubbing the clothes in detergent in the sink then putting them in the washer. Last night I started to hear load noises like bearings or something when the washer seemed to be changing gears. There was no error sign-- at least I never saw one. Any thoughts? I don't think that we bought an extended warranty. Its now 3+ yrs old. Again- I hate this washer. each wash takes sooooo long.
Had our whirpool pool washing machine for 4yrs...bearings went out and the started getting the f-51 error code contacted CS they order the part had it shipped to our home over 3wks ago scheduled a Tech to come out from A&E who never showed up after sitting at our home for a schedule time of 1-5 get a message no tech available...so phoned the corp. office spoke with N. Stone executive for Whirlpool well she schedules for a tech to come out yesterday time frame of 1-5 at 3:37 A&E call and say no tech available REALLY...call Ms, Stone who says she will phone be back in 15mins guess what no call But they claim to care about the customer they claim to care about there product and will stand behind it really...no in my case they need to replace our washing machines,,,Anyone who needs to contact corp off 866-817-5404 ext. 7166 good luck I think we are all out the money and screwed!
Thank you to those who posted suggestions on the F-51 code on the Cabrio washer. Followed the posted directions on how to pop the top. Found two articles of clothing that spun out of the tub and down the side, jamming the tub and not allowing it to spin. Removed the two pieces of clothing (Be careful, outside of tub has sharp edges), put the top back on and working well now without any error codes. Be very careful loading the machine and don't overload!
I got an F code, but it is not what you folks are getting. My display is F with no numbers. I have had my Cabrio for 4 years with no problems. I pulled it out from the wall and replaced it with my 10 year old Kenmore Calypso. The Kenmore worked for 3 days and now has a failed pump. Found a class-action suit involving the Kenmore expired in 2007. Two washers failing in 3 days! I'm buying a Maytag today! At least they offer a 10year warranty on the motor. I have 3 active boys and wash a load or two everyday. Back off of my rant... anybody know what F only means? I cannot locate this.
I hate to tell you but Whirlpool owns Maytag.
Had the same problem, F-51 and Sd code at the same time. Fished out a complete outfit for my wife from the inner tub. Totally amazed at how an adult T-shirt and shorts can make it thru the inner tub? Really shocked at the low quality of the circuit boards as well, amazing amount of over-spray on the electrical contacts for the motor sensor. This blog saved me a call to the repairman. I have already replaced-repaired the drain pump housing twice because of a quarter caught in the pump. I am very dismayed by the lack of engineering foresight in this washer. My Dad finally retired his 45 year old snowblower, he lives in northern NY where it snows 5 months out of the year. What happened to American pride and quality?
Our machine is only 2 years old and we had the F-51 code and could also hear coins when the machine was spinning. 3 weeks ago, we tilted the machine forward to remove the allen-head screw, it was already loose! Went ahead and removed it, wiggled, unplugged and replaced. It has been working perfectly every since. We also had coins in the drain motor. It was very simple to disconnect the hose, reached in and felt money, poured it out. It worked great for a few more days until more money founds its way again into the motor. Simply tilted the machine forward and disconnected and dumped the coins out again. Didn't have to remove the bottom either.Only took 5 minutes to fix. Luckily the repair man was running late and I could cancel the appointment and fix it ourselves! Good luck everyone!
We do repairs on appliances and have often suggested our customers purchase whirlpool, but this is one machine our techs have always steered clear of. Just from a tech stand point, we knew he design was flawed immediately. Although it is poorly manufactured and a service nightmare, Whirlpool still makes other machines that are great and last a long time. Their duet's, excluding the sport model, are great. I think we find that every major manufacturer has flops now and then. The Maytag Neptune was probably what put them out of business. This site is very helpful and all of us, including repairmen, are happy it is here. Sorry to all of you for the headache, and hopefully the other repairmen aren't gouging your wallets with these repairs. Good luck!
"crazy christensen family" are you in the NJ area? Had the f51 error and called Whirlpool and they sent out a technician. Repairman said that I would have to pay for the repair as the problem was caused by water in the sensor and that the contract does not cover any type of flooding(?). The repair cost is the price of a new machine. Help!
we have had a cabrio washer since 07 just called whirpool number I got from this Web site,VERY HELPFULL.Service call set up for the F1 error code and the cusotmer service said that my model was covered.Thanks to all that posted their nightmares.
We purchased our washer along with other Whirlpool/Kitchen Aid products. Shortly, after 12 months we began to have problems with all three. Today, it is our fourth call for servicing on our Cabrio Washer F51 Flu, second time this year. It is an epidemic which Whirlpool has stated numerous times, "They are unaware of any problem with this model & the F51 code". I live in Illinois. We use a service repair company which is recommended by Whirlpool, Kitchen Aid and all other manufactures. They have stated, this is a common problem which is reoccurring with the Cabrio washer and Whirlpool will not authorize on their dime to fix the actual problem. The actual problem is not the control board W10112113A & speed sensor 8565188A. But on many units it is in addition to the primary cause being a loose bolt under the tub. Tightening the bolt is a temporary fix since the tubing and the bolt itself are usually striped. What is needed to fix the problem which others have posted are the Rotor 280146 & Outer Tube W10193886, estimate cost over $600.00.
Todays service call was suppose to be on Whirlpool's dime after calling them with a complaint and the numerous blogs I read regarding the Cabrio Flu F51. I called the recommended number 1-866-698-2538 list on some blogs which others found to be helpful getting servicing, parts & labor on Whirlpool dime approved to fix once and fall all the washer & the F51 code.
After he arrived, I had their service man speak to them regarding what is needed. Whirlpool stated to me, they will cover all cost for repair, servicing and labor. Only when the service man arrived he was told to replaced the circuit board with one (not the correct one for my F51 code ) but the one for a F1 code. Yes, you would think it would be one of the same, but its not. The new board which would have been put into my unit if I had an unethical Technician, would prevent the F51 code. This is what Whirlpool told him to do. He stated, the problem is actually replacing the two parts mentioned above, but Whirlpool, even thou told me 3 days prior would pick up all parts and labor to fix my unit at no charge to me, declined to cover the needed parts & repair. I called Whirlpool that day and spoke to their customer service rep (1-866-698-2538). This Whirlpool representative agreed the Rotor & Outer Tube should be covered based on what was agreed. His Supervisor Sue #3798 out of Michigan, said "No" & apologized for our problem we are having with the washer & Whirlpool did us a favor since the washer is now out of warranty. Once again (Sue-employee #3798) stated "they don't see a problem nor a need for a recall since this is not a manufacturing problem.
Whirlpool made a washer "Calypso" which many service repair companies will not offer extended warranties on and recommend buying a new washer. Whirlpool settled a multi million dollar class action lawsuit on the Calypso due to similar experience customers are having with Whirlpool over the F51 code. Whirlpool failed to admit to a substandard product & did not stand behind their product, causing consumers like us hundreds, if not thousands of dollars for purchasing, service & parts trying to fix the problem. I WILL NEVER RECOMMEND ANY WHIRLPOOL, KITCHEN AID, MAYTAG PRODUCT TO ANY CONSUMER....THEY ARE ONE OF THE SAME!!! Unfortunately, I think Whirlpool needs another class action lawsuit, since they are not an ethical or reparable company making quality products nor stands behind their product & servicing. Ask your service men in your area, regarding the Calypso & the Cabrio F51 codes. Make sure the part being put into your washer to fix the problem is the correct part.
Called 866.698.2538 as directed on this blog. Whirlpool promptly scheduled a service tech out to troubleshoot and correct the problem. It sounds like Whirlpool has initiated a recall for this issue which indicates it should be fixed free of charge. While not totally solved, it sounds like I got traction on the issue without spending $400 as some of the horror stories indicated. Thanks!-Watertown, WI
URGH! My machine is 1 year, 1 month and 1 day old and I am a victim of the blasted F51 code. Called the 866.698.2538 number this morning. I was told by a service rep that my particular model number and serial number has not had a history of these issues and therefore would not be covered. I then asked to speak to a manager. I informed her of all that I have been reading online, and how my machine (ie model and serial combination) might be new, but this problem has been going on for awhile with the Cabrios. I informed her that I wish I would have known to look for this before I bought my washer! She very nicely agreed to pay for parts and service stating the reason because I was so close to the end of my 1 year warranty.
Thank you so much whoever started this blog! It has helped!
Now what to do in the future? Do I spend more money on this machine and buy the extended warranty? OR just start saving for a new NON WHIRLPOOL machine?? Any one with more years in want to comment on that one??
Out of the warranty period, my washer showed error 51. Eventually, after searching for solutions, I found out that replacing the control board would solve the problem.
I replaced the control board and solved the problem for about 2 months. Now it started to fail again with the same error code 51.
Could any of you tell me what parts were replaced to repair your washer problem?
Purchased our Whirlpool WTW6700TWO in March 2008 with extended Warranty.( there is a God) Got the F51 code today for first time. Service coming out tomorrow. will show them the BLOG. jfe from Fremont California
We bought a cabrio just over a year ago because our genius local repair man siad they were the best out there. The first one lasted 2 days. My wife snapped and our appliance store had a new one to her that day, the front load we had for 2 years had crashed already so they were already afraid of her. We got the f51 code called the same genius who told us to buy it and he had no idea what could be wrong "look it up on the net he told us". We ordered the wire harness and all the crap and replaced it all, still didn't work. Got onto this site and went with the cleaning of the conectors and it is running now. Will see how long it lasts. Anyone who can fix appliances and is looking for a job you can make a killing in NE SK. There are 2 here and one couldn't find the sharp end of a stick and I'm not sure if the other one exsists. We have called there many times over a few years but they never call back.
This machine does wrinkle everything, balls up sheets and stinks.
Does anyone know what a good machine is
Called today for the F1 error code. Used the same number suggested in the previous blogs (866-698-2538) and customer service said my model is covered! They are sending someone tomorrow to repair at no expense to me! Customer service was VERY nice & helpful!
Got a cabrio set as a gift/inheritance, washer WTW6400SW2 had F51 and oL faults. To fix the F51 fault, I did as previously explained, removed the control panel, cleaned all of the connectors at the circuit board and applied electrical contact grease to ensure a proper closed circuit. I also removed the motor underneath, also cleaning all connections and applying electrical contact grease. This fixed the F51 fault.
For the oL fault (trips overload fault even with no clothes inside), it's described here in detail. http://www.justanswer.com/appliance/5j67a-whirlpool-cabrio-washer-giving-ol-code-tried.html The wash basket needs to slide up and down the motor shaft in order to engage/disengage the agitator properly. There was 'rust buildup' on the shaft, causing it to 'stick'. I removed the basket, cleaned the shaft and bin bearings with sandpaper, put a light layer of WD40, and reinstalled. Works great.
Here's a complete teardown video I found. Obviously, only disassemble as needed. Thanks Bloggers for your help!!!
Note: I did everything with the washer still upright, and water lines still connected. Woo!!
oops, forgot the link for the video. lol.
http://applianceguru.com/forum2/24746.html
If anyone would like detailed explanation on how I did it, feel free to email me. crazy_dude88@mac.com
I have a Kenmore Elite and lo and behold F51 showed up. The washer is about 6 yrs old and heavily used. The link to the parts dept of Sears is http://www.searspartsdirect.com then add the model number a decent exploded view of the parts will show up. After calling a non Sears repair service and having them replace the Sensor (tub position sensor I think it is) It helped but did not completely fix the problem. I then replaced the hub because its inexpensive and easy and seemed a little loose. This also helped but did not completely fix the problem. I then followed the procedure as described above, got the DeoxiT and proceeded to disembowel the machine and I found.
1. The sensor was not properly seated.
2. There is a large center nut on the bottom of the tub that was loose, this is not shown on the parts diagram.
After reseating the sensor, and tightening the large nut (32mm) and applying the contact cleaner it now works properly.
comment: this machine is mechanically pretty simple, it is not as intimidating as I was lead to believe, it does not take a mechanical genesis to do these repairs.
Again a reminder, have a support of some kind, small table top, board, 4x4 and a rag ready to support the stator because the wires will not allow hanging it from them.
This website is wonderful by the way.