I continue to see more and more searches every day in reference to the f51 error codes on the Oasis and Cabrio machines. I've done a bit more looking (amazing how Google, Ask, and Yahoo can give such different results at the top), and have found several more references to the f51 codes. I'm guessing these errors are costing Sears and Whirlpool a LOT of money in warranty service.
The most common fix is to replace the speed sensor and the control board. I read a post at another site that indicated tests should be conducted to determine exactly which parts need to be replaced. However, it appears as if many servicers are taking the shotgun approach and just replacing both.
For the 27082, it looks like those components are part numbers 8565188A (speed sensor) and W10112113A (control board). Those parts will apply to other models, but not likely to all.
Do you own a Kenmore or Oasis or Whirlpool Cabrio? I would love to hear from you. Which model do you have? What do you like or dislike about them? Have you had any troubles?
Shoot me an email at brad at theworldofwashers.com.
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Love the machine, but at our house, we, too, were plagued by the infamous "F-51" error code. Not wanting to pay for a service call that probably wouldn't even resolve the issue (as I'd read in other blogs), we were having to run back to the machine several times to hit "Stop / Start" to finally get through many a load. Believe it or not, we went through this for several months, until the procedure ceased to work anymore.
At this point I had to get brave and open up the machine. It took only the removal of 3 screws to gain access to the control panel, where I unplugged, reseated, and wiggled every connection several times. Then I tilted the machine forward onto its face to get access to the open bottom. It took only the removal of one allen-head screw to remove the motor cover, then four bolts to remove the part of the motor that has all the coils. This gave access to two electrical connectors, one of which was the motor position sensor. I repeated the unplugging / replugging / wiggling procedure on both connections, then put things back together. And guess what? We haven't had a single re-occurrence of F51, or any other "F", ever since!
My guess is that it was re-seating the motor position sensor connection that did the trick. If you decide to give it a try, just remember to make sure you unplug your machine first, and avoid touching any circuit boards (don't want to zap any components with static electricity, y'know)!
I, too am an F51 club member. I was so irritated by Whirlpool's initial lack of response and apparent unwilliness to confess to the problem, that I've started my own blog specific to this issue. http://cabriof51error.blogspot.com
I have been plagued with the F51 error with the Cabrio machine. The service technician came out to supposedly fix the washer by levelling it out and reconnecting some loose connections. However within 5 minutes of him leaving and using the washer, the dreaded F51 error was back. I re-contacted the service guy who said the motor sensor needs to be replaced. The joke of it all is that the washer is 7 months old. I have used washers for years in the past with zero issues....I'll never buy another Whirhlpool....
Well.. my Cabrio washing machine has been in my house for less than 24 hours. We have the F51 error. I googled it after I couldnt get hold of anyone at the 800 number because of the time.
I wish I would have known about this before hand. Will get the service guy out today and see what happens.......
I bought my $1014 Oasis in 2006 and as soon as one year went by the f51 code began appearing. It steadily got worse and today (May 10,08)I am going to take the MPS off and try cleaning it per instructions from this blog site. The worse part of all of this is I am constantly in the dog house over this piece of crap. Thanks for the input from all of my fellow Oasis sufferers. The video on how to take the piece of junk apart is a great help too (found on this site). I wrote Consumer Reports about this problem and reference this site. Hope that is OK with..well anyone. Later, Dog House Mike
Yeah, I'm sure Consumer Reports would just get a kick out of the glowing praise I give them here.
After one year my Whirlpool Calypso washer started the infamous ERROR 51. I didn't replace anything. The problem is a poorly designed China wiring harness from the motor position sensor to the main board. Take apart the motor and access the main circuit board. Clean all contacts with WD40 and reposition the connectors back on the boards....it now works perfectly. Moisture gets into the connectors and contact with the circuit board is lost. The Sears Oasis and other error codes may be caused by the same problem.
The entire inside if these washers are made in other countries. Why can't they make the parts in America?
GREED!
Unfortunately, we are also having the same issue with a Sears Oasis. Service is going to come out on Friday and I am getting the extended warranty today. I generally don't do extended warranties but the machine is only 3mos old. Not a good sign... Thanks for the blog, it was helpful. You can cut to the chase much faster with the call centers when you can tell them in detail what is going on.
I have the Whirlpool Cabrio (crap) washer as well and I’m getting the same F51 error code on certain wash settings. It basically stops during the rinse cycle and I have to power it off (then all the water drains automatically). Once I power it back on, I then set it for a Quick Wash to complete.
I’ve had a technician out 3 times and they’ve replaced the computer board on it and it still does the same thing. I can use the Quick Wash setting and I don’t have that problem, but any other setting, the F51 error codes comes on during the rinse cycle.
Of course this only start happening about a month after my 1 year warranty expired. Still working on a solution to get this resolved. The technician is coming back out again today…sigh!
I too have the f51 problem. I had a technician come out and he cleaned the connectors that he thought were causing the "RPS failure." He said if the problem came back they would have to replace the ETC board. I called Whirlpool back today and they said usually they will extend a warranty 6 month, but of course I am just outside of that. The customer service rep offered to pay for the part but I would have to pay for the labor, $173. Plus, I already paid $70 for them to come out here the first time. I spoke with a manager and she (sheeba) agreed to pay for parts and labor. She would not credit me for the $70 I already spent. We will see if this fixes things. Looks like it has not worked for others. If this does not work I am going to contact the attorney that did the class action lawsuit for the Callypso machine and see if they want to do one for Cabrio. Stay tuned.
We just started getting error F51 every wash cycle our 2-year-old Cabrio washer a few weeks ago. After finding all these sites describing the same problem, I called Whirlpool. They told me my washer would need service and since there is no recall, I would have to pay. I told them that the internet is full of complaints about this error and that it is their responsibility, blah blah. She put me on hold for 15 minutes and then said she had asked and this is something they will pay for. I guess their policy must be something like "only nice accepting people have to pay." Anyway the repair person came today and said the part has to be ordered so I'm looking up the closest laundromat. I'll post back and let you know if it gets fixed. Thanks for your posts!
sign the petition ...
http://www.petitiononline.com/cabrio08/
I too am having problems with this machine and beeping. I have yet to see a F51 code, but the lights on the cyle soil level keep flashing down the line and it continuously beeps. My husband and I are about to pay to have the extended warranty, but after reading so many people having the same problem return I am afraid to waste the money. Does anyone have any advice on whether to spend the money to have them come and fix it or should we just spend our money on an "old fashioned" washer? Does anyone know if the recall has actually been done on the user interface yet? Please help!! My email address is lilly-101@cotc.edu Thanks so much to anyone who takes the time to respond!
Our whirlpool cabrio he was only used for about 3 months until F51 code beeped to hell, unable to finish the load with puzzled mined to see so many people in the same situation not getting the proper help needed. Whirlpool= Epic! Fail! in brands. I hope I can return the product or trade it for a bag of popcorn then I wouldn't feel so bad losing 1g.
I have same F51 problem. Tried all solutions above to try to fix with no luck.
18 months old only a family of 2 and it still broke.
Not looking forward to paying more $$$.
Glad I found this and other blogs so that I know that I'm not alone.
I have a cabrio and F-51. It started with only normal cycle and then went to all the rest. Thank goodness the machine is only 10 months old -still under warrenty. First repair man said he reset it and it should be fine and use the quick wash til the new part comes in. No such luck same thing F51. Part is in and being installed. Hopefully no more problems. amazing warranty almost up and the machine is breaking!
ok the repair man just left. Whirlpool cabrio has sometihng called the rps. It senses how fast and which direction to turn. It is a white motor. The new part is gray. The old one pushs in and the new one clips on. The repair man said he gets a lot of problems with this rps and once replaced it should be ok.
I've had horrible problems with our Whirlpool Cabrio Washer starting at age 10 months with its control pannel and numerous leaks......
I'd throw this thing out the window if I could lift it. DO NOT PURCHASE THIS MACHINE! IT IS HORRIBLE. We purcased ours at Best Buy with the service plan, and although all service and parts have been paid for, it is a TOTAL PAIN and TAKES FOREVER to get parts in (lovely). I've spent hours and hours dealing with this issue, and the service plan people from Best Buy are kind enough, but they can't do anything for me. They said that they will declare it a lemon after three problems... Now, since the first problem was fixed under the 12 month Whirlpool warenty (not the Best Buy post 12 month) I'm dealing with issues. Uggg. JUST DO NOT BUY THIS MACHINE.
Cabrio Error code 51. Just got off the phone with the Whirlpool "customer eXperience Center" Phone number was 1-866-698-2538. After I mentioned this errorcode, they were very helpful and told me that while there was no official recall that they would take care of this problem free of charge. I purchased my washer in October 2006 and had this problem and a tech out within 30 days of the purchase. The direct number for the cabrio recall is 866-769-7260. Just be nice to them and I am sure they will take care of the problem. Wish I had googled this a year ago!
I sell home appliances for a living and haven't sold the cabrios for a long time because of negative feedback I've gotten from customers, ranging from twisted clothing to poor wash performance, and of course the F51 error codes.
Without denigrating any manufacturer's product that is displayed on the sales floor, I have done my best to steer people clear of these machines. For a long time, because of vibration issues, Cabrios were recommended for second floor installation. The only other reason to purchase these machines were there large capacity (4.5 cf). With the advent of larger FL machines (Electrolux at 4.7 and LGs at 4.5 cf), hopefully nobody will ever purchase one of these nightmares.
our whirlpool oasis washer is less than two years old( looks new tender care) we get the f1 error, call sears talked to a technician told him it was a f1 error code. they sent out a repairman that lifted the lid and said f1 code? thats bad about $390.00 to fix, we refused repair,we told him that he could have diagnosed it over the phone and saved us the $70.00 service call. the machine is poorly manufactured and not worth repair. thank you whirlpool Jon
If you get the F1 error call Whirlpool direct and they will fix it. We had ours just over two years and they fixed it a week ago. Final cost to repair the F1 code (replace main board) if we were to have fixed it, $330. They covered all the costs.
What is the phone number for Whirlpool to get my F1 issue fixed.
THANKS!
Not an F1 issue in our house, it's a water pump issue. Washer is 6 months old and we are replacing our 2nd water pump in 3 WEEKS!!!! Ridiculous!!!!
I called Whirlpool today as I am also experiencing the F51 error code and on the Sheets/Towels cycle the washer does not fill and hangs on 38 minutes. I was very pleasant to the rep and told him how I read about lots of other people experiencing the same F51 error code. He set up an appointment with a Whirlpool service technician and said that Whirlpool will cover the labor and parts. He said that anyone experiencing this problem should call Whirlpool and they are aware of it and will take care of it. Time will tell if the machine actually gets repaired.
I work on appliances and the problem is actually with the design of the motor position sensor. vibration actually pulls it loose. they have now redesigned the sensor to stay in better. it involves changing the wiring harness and plug both. but once that's done you shouldn't have anymore problems.
I posted on February 14. A&E Factory Service came on February 16 and replaced the rotor position sensor. So far, so good. No F51 codes since then. And Whirlpool is paying the bill which would have been $260.71.
I contacted Whirlpool today (866-698-2538) about my Cabrio washer and explained to them about the famous F-code, at first they said I was out of warranty since i've had it since 8-2006,but after explaining the issue that thousands are having with the same F-code and nicely telling them the way I feal about Whirlpool not standing behind there products,they put me on hold for about 15 minutes they came back and said the shift manager had approved as a 1 time courtesy to repair my washer free of charge.Thank God.
I also have the f 1 code, when the cabrio washer was 1 month in my home the code showed up. called whirlpool, took tech 3 times to replace part. 2 years later f 1 shows up again, called whirlpool. the customer service rep was hem hawing away. told her it has a f 1 code, complaints on the internet, i was put on hold. she came back and set me up with service. I asked her if there was a recall, she said yes. the number i called was 800-253-1301. service next week.
I have a Cabrio with the F1 error, I called the service number (800-253-1301) after reading the blogs and they scheduled a repair at no charge!! I guess the volume is so high they are fixing the issue. We'll see if it comes back..
I too am having the F-1 issue. I called Whirlpool after reading all these posts and my washer will be covered. I had my previous Whirlpool for 18 years and never had a moment's issue with it, so that was why I went with another Whirlpool. I have to say that the Cabrio is a horrible machine and I will seriously consider another brand for my next purchase.
YES!!! The sensor is LOOSE! Twice this happened to me. And I was forced to buy a warranty to have it fixed.
GOT MY BRAND NEW MACHINE WITH-OUT DOING RESEARCH FIRST THE SALESMEN SAID IT WAS THE "CAT'S MEOW" ACCORDING TO CONSUMERS REPORTS. SOLD MY WIFE THE EXTENDED WARRANITY FOR A 150 BUCKS. I CALLED BACK AND SAID WHY DID YOU SELL HER MY WIFE THAT STUIPID WARRANITY? HE SAID " SON THOSE COMPUTER BOARDS COST 300 BUCKS"..... (I WONDER HOW HE CAME UP WITH THAT RESPONSE SO QUICK.) WELL GOT HOME, READ REVIEWS AND BECAME ILL. I PAID OVER A THOUSAND BUCKS FOR A ONE STAR WASHER. IT DOES NOT CLEAN CLOTHS..ITS SPIN G-FORCE SHOVES THE WASH AGAINST THE DRUM WITH SUCH FORCE IT WRINKLES THE CLOTHS. CALLED LOCAL WASHER REPAIR RETAILERS AND THEY TOLD ME " I DO NOT WORK ON THOSE CABROS " AND "IF YOU CAN SPORT, TRY TO GET YOUR MONEY BACK " I SAID ARE THEY THAT BAD AND THEY SAID "YES " COST ME 75 BUCKS TO EXCHANGE IT FOR A MAYTAG MVWC6ESWW 4.0 TOP-LOADER
Thanks for the posts. I called and mentioned that I'd seen a lot of problems with the F51 error from others online and with no hassle at all they agreed to fix it at no charge. They said that there was a quality control issue and, while no recall, they were fixing them for customers. I'll take it.
I hate hate hate this machine. The worst part is that my husband didn't want to get it but the salesperson won me over. He was right on. Doing one load of laundry means standing in my kitchen from about 33 until 26 minutes in the cycle and hitting cancel and start about a dozen times and then from about 14 until 10 minutes doing the same thing.
The worst part is I BOUGHT THE WARRANTY! I have been given the run around by everyone I have called saying they can't seems to find my paperwork. Fortunately I have everything and plan to march down to the store where I purchased this POS and make them do something. Rest assured I will be taking all of these complaints with me.
I'll report back soon.
My Oasis Elite error codes began one week -after- the warranty had expired. I agree with Baxter's analysis. I found my failures were caused by the very cheap connector on the motor position sensor (MPS). This connector should never be on a washing machine as it can not take the vibration without failure over time. The "mating" connector is a bifricated (2 contacts areas for each one electrical contact) but the printed circuit board has only ONE contact area mating area. Cheap, cheap design. Besides cleaning the contacts, I added a contact "enhancer" called "DeoxIT" which will extend the life of the contact and lower the resistance. How long it will last under these harsh "vibration" conditions, is any body's guess. But this contact conditioner has a proven record and in use by technicians in the repair business. DeoxIT may be found at your local Radio Shack. Its not cheap. Only a very small amount is needed. I have no more "F51" errors and saved a lot of money for about 45 minutes worth of work. Thanks again, Mr Baxter!
Attention People!!!! If you have a Cabrio and are getting the F1 error, do not bother calling the phone number on your machine (800-253-1301. I was told after the rep plugged in my model and serial number that "my machine" was not covered. I searched and searched, then finally found this blog, where someone posted another number, and this one is GOOD! I was set up within 5 minutes for an appointment to have the problem corrected. I will post the results after they come on Friday, but at least the problem IS covered by Whirlpool. THIS is the number to call: 866-698-2538
My problem with my Cabrio is it just does not get my white clothes clean. With so little water and no way to soak clothes everything is starting to look really stained. I am so sad I bought this model. Any suggestions from anyone on how to get clean clothes with a Cabrio?
I have been having F1 problems for 3-months. Washer is 3 years old. Googled F1 Cabrio to figure out what it is and came across this blog. I called the 866-698-2538 number and they were VERY nice, said Whirlpool will take care of this at their cost and I'm in the process of scheduling a service appt. THANK you for all the information!!! (And Thank You Whirlpool for doing the right thing with no grief)
+1. My 3 yr old Cabrio got the F51 going, and I called the 866 number above. Scheduled for service next week...free of charge for this issue
before i used it i sensed it was no good even in the store in its box, am i psychic? i've had it a couple months -would love to exchange it for a cheap old fashioned cos im still tired from hand wash and not caught up on dirty clothes yet, filthy results ,washer that looks fancy. i feel its used, smells. thumbprint on lid upon opening box. buttons a nightmare, etc.
continued...by the way, the reason I'm being such a wuss about it is that the creditor was so intense about the late first payment of twenty dollars,that I hadn't paid cos I didn't want the washer, was sad, husband so proud of washer. So between the two dissapproving entities, I lost the fight.
I have seen hundreds apon hundreds of same issues from many people. So I desided to post my story as well.I purchased the sam oasis from sears back in 2006. Sears sent me a letter saying that there was a recall on the module. I had no trouble with the machine up to the time they replaced the module. after they replaced it, the F 51 error showed up not long after. I called them about the issue and they said they would have to charge me a service call to come look at the problem, even though they most likely installed the issue. They do expect the consumer to eat the cost to fix their issue. Sears no more for me.Done Done Done. They caused it, you pay for it.
****************ALERT*******************This is the message from the first one. I did exactly what they did. and the issue seems to be working at this time. to early to tell exactly, but only done 3 loads and no f-51 error. the sensor is under the
Anonymous Says:
Posted on July 3, 2007 6:04 PM Love the machine, but at our house, we, too, were plagued by the infamous "F-51" error code. Not wanting to pay for a service call that probably wouldn't even resolve the issue (as I'd read in other blogs), we were having to run back to the machine several times to hit "Stop / Start" to finally get through many a load. Believe it or not, we went through this for several months, until the procedure ceased to work anymore.
At this point I had to get brave and open up the machine. It took only the removal of 3 screws to gain access to the control panel, where I unplugged, reseated, and wiggled every connection several times. Then I tilted the machine forward onto its face to get access to the open bottom. It took only the removal of one allen-head screw to remove the motor cover, then four bolts to remove the part of the motor that has all the coils. This gave access to two electrical connectors, one of which was the motor position sensor. I repeated the unplugging / replugging / wiggling procedure on both connections, then put things back together. And guess what? We haven't had a single re-occurrence of F51, or any other "F", ever since!
My guess is that it was re-seating the motor position sensor connection that did the trick. If you decide to give it a try, just remember to make sure you unplug your machine first, and avoid touching any circuit boards (don't want to zap any components with static electricity, y'know)!